New Students

Policies

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FAQ

  • IMPORTANT INFORMATION: 

    • Students may enroll any time throughout the year. 

    • Lessons may be discontinued with 30 days notice.

    • Upon Enrollment, all students must be registered with our automated payment system.

    • Lessons are payable by debit/credit card ($7 additional fee) or ACH Checking/Savings withdrawal.

    • Monthly tuition installments are based on a payment plan/lesson package and are NOT for lessons each month due to attendance flexibility (see below or policies).

    • Adult Course, Enrichment Course, and Director Apprenticeship students are NOT required to attend Course Events and may request to have select Course Events integrated into their weekly curriculum. 

1) How do our tuition plans work?

Answer: On the 10-month plan, you pay 10 installments and get 36 lessons. On the 12-month plan, you pay 12 installments and get 45 lessons. You show up to your lesson on a weekly basis (unless you're on a custom plan). Each regular plan already factors in 7 weeks off within the plan period (10mo or 12mo) to account for typical vacations, cancellations, weather closures, and public holidays.

2) Do you offer custom plans or lesson packages?

Answer: Yes — Please contact us with your request, and we'll let you know what we can do.

3) Do you offer family or multi-instrument discounts?

Answer: Yes — Discounts are offered for total weekly lesson time of 60mins or more, so if 2 family members are having 30-min lessons each, they are billed at the 60min rate instead of 2 x 30mins, or if 1 person is taking a 30-min lesson in Piano and a 30-min lesson in Vocals, either scenario receives a significant discount.

4) What is the lesson price per lesson? Is the monthly installment based on 4 lessons per month?

Answer: It depends on the course type, payment method and number of lessons purchased. The monthly installment does not cover 4 lessons per month because attendance may fluctuate, and our plans are built to allow some flexibility. You can calculate your lesson price based on the payment plan you choose divided by the number of lessons it covers. For example, if you are doing the 12-month/45 Lesson Plan for 60-min lessons and paying through ACH, your monthly installment is $317 x 12 installments = $3,804/45 lessons = your price per lesson: $84.53.

5) What about make-up lessons? If I have to cancel my lesson, do I lose that lesson or get charged for it?

Answer: No — not if you cancel at least 24-hrs in advance. Students always pay the same amount each month as an installment towards tuition for a total number of lessons given. No need to worry about ‘losing’ a lesson or trying to keep track of make-up credits, etc. As long as you give sufficient notice when cancelling, you get the exact number of lessons you’re paying for (36, on the 10-month plan, or 45, on the 12-month plan).

 

6) What if I don’t show up for my lesson or forget to give notice of a cancellation?

Answer: Out of respect for the instructor’s time and schedule, we ask that you always give at least 24-hrs notice when you have to cancel your scheduled lesson. Otherwise, we have no choice but to count the lesson as fulfilled. Teaching is our livelihood, so we ask for your understanding and cooperation when it comes to the importance of giving notice as a courtesy. 

7) What if I have to discontinue lessons? How will I ensure my lessons are fulfilled if my attendance fluctuated prior to giving notice to terminate lessons?

Answer: No problem — we understand if you have to discontinue lessons due to life changes. We ask for 1-Month’s Notice to terminate lessons, so we have enough time to adjust our schedules. Lesson termination is handled on a case-by-case basis. We look at how many installments have been paid and adjust the number of lessons that should be fulfilled based on that. Then we look at your attendance record, and if your lessons have already been fulfilled, we’re all set. If your lessons have not yet been fulfilled, then we set appointments to complete those remaining lessons. All of our students are given personalized login info upon enrollment so they have the ability to track their attendance through our studio software.

8) How does the Enrichment Program work and what are the differences between types of Course Events ?

Answer: Enrichment Course students get 4 Event Credits to use throughout the year. Many events will require just 1 credit to attend, but if it's a longer, more intensive class, it may require 2 or more credits. You can pick which events you want to attend in Your Instrument or any General event category. If for some reason you can't make it to an event, the teacher can integrate the special event materials into a lesson so you don't miss out. For more information, please download and review our Policies that are available at the top of this page.